INSURERS SUPPORT

Quality End-to-End Solution

We provide end-to-end operation and management solutions to health insurance companies’ needs for both group and individual policies. We provide high-level quality comprehensive TPA and Assistance services to all sectors of the insured population, with seamless integration and customer support you could trust and rely on! 

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• Third Party Administration (“TPA”) services

  • policy administration

  • claims management

  • cost containment

  • global provider network lease or access

  • health insurance integrated IT solution

  • call-center services

• Medical Assistance and Travel Service

  • accommodations & travel arrangements 

  • airlines medical support

    • pre-flight​

    • in-flight

    • post-flight

    • crew support

      • train-the-trainer​

      • medical kits

      • integration solution

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  • case management

  • cash advance / on the spot

  • doctor referral 

  • flight ticket arrangement 

  • house call visit 

  • medical consultation

  • medical escort arrangement      

  • medical ground transport

  • obtaining medical equipment

  • obtaining medical report and information

  • on site physician

  • hospital admission 

  • second opinion 

  • security service (high level and basic)

  • simple investigation

  • tele-medicine, telephone, or e-mail counseling

  • translation 

  • transportation (taxi) 

  • air ambulance evacuation, repatriation and/or other kind of medical transport arrangements by air

  • complex and simple investigation

  • crisis support 

  • funeral services 

  • government permission & information service

  • legal assistance service, including right of recourse

  • medical follow-up 

  • cost containment & GOP 

  • ​direct billing 

• Worldwide Coverage

  • 195 countries 

  • 850,000 providers (90% direct contract)

  • cashless service (95%)

  • strong provider presence in the MENA area  (including red zones, black zones, and hot spots)---over 15,000 providers with direct contracts

• Healthcare Insurance Plans & Coverage Available

  • MENA area

  • red zones

  • black zones

  • hot spots

• Healthcare Coverage Plans Design & Development

• Re-insurance Capacity coordination

• Customized Solution