PATIENT / MEMBER SUPPORT

Global Assistance - One Contact

Keep yourself and your loved ones healthy! Our friendly and experienced staff will make sure you always feel comfortable and well-informed. Medical assistance services available to expats, local & foreign nationals, students, and travelers. Worldwide access to our global medical provider network of 850,000+ providers covering all countries & territories.

Our members and patients receive safe and secure concierge service at the highest level. Services such as, medical assistance, medical travel related support, high-level security services to expatriates, dignitaries, local and foreign nationals, insurance companies and their members, self-insured organizations and their employees, business and leisure travelers, students, missionaries and their volunteers, and self-pay clients.

Services are all provided through our global medical provider network  allowing patients worldwide access with service on-demand. Access to over 850,000 medical and related service providers covering all countries and territories worldwide.

AMI Patient / Member Support
 

GLOBAL MEDICAL & TRAVEL ASSISTANCE SERVICES

GLOBAL HEALTHCARE PROVIDER NETWORK ACCESS

Worldwide Access

  • 195 countries

  • 890,000 providers

    • Physicians

      • primary care

      • specialists

    • Hospitals

    • Air Ambulances

    • Ground Ambulances

    • Diagnostic Centers

    • Laboratories

    • Pharmacies

    • Funeral homes

    • Nursing Homes

    • Assisted Living Facilities

    • Retirement Communities

    • Security companies

ASSISTANCE SERVICES

Worldwide Assistance that Exceeds Expectations

No matter where you are located around the world, our experienced multi-lingual assistance coordinators are available 24/7/365 to triage and navigate your needs and care.

MEDICAL CARE & TREATMENT

Exceeding Expectations

  • Primary Care 

    • Office Visits

    • House Calls

    • Telemedicine

    • In-flight Service

  • Specialty Care

  • Emergency Care

    • Emergency Room Visits​

    • Medical Evacuation & Repatriation 

    • In-flight Service

  • Urgent Care

    • Urgent Care Facility ​

    • House Calls

    • Telemedicine

    • In-flight Service

CARE PLAN & COORDINATION

Committed to Quality

  • Case Management 

  • Appointment Scheduling

  • Referrals

LIVE MEDICAL RESPONSE TEAM

24/7/365 Access to a Live Medical Response Team

Live access to our multi-lingual operators and support team that speaks over 246 languages.

PRESCRIPTION MEDICINE & MEDICAL EQUIPMENT DELIVERY

Exceeding Expectations

Convenient prescription and medical equipment delivery service. Available in certain regions.

TRAVEL SECURITY ADVICE, PLANNING, MONITORING, AND SUPPORT

Global Security Monitoring

  • Pre-travel

  • In-travel

  • Post-travel

PAYMENT OPTIONS

Health Insurance and Other Convenient Payment Options

  • For convenient cashless service we offer and accept 

    • Most international health plans

    • Travel insurance policies

    • Major credit cards

    • Financing

 

REQUEST MEDICAL ASSISTANCE

As part of your benefits, we provide VIP Concierge admission support to you as our member. 


The information in this form is used to admit you into the facility of the necessary International Medical Provider within our network and is also used as an initial triage. Upon completion and receipt, we will submit this information together with a Letter of Guarantee/Guarantee of Payment ("LOG/GOP") to the provider on your behalf for cashless service and to schedule your appointment for service as soon as possible. Please complete to the best of your ability as this information is also necessary to ensure proper medical care as your health and safety is of most importance to us. Please feel free to contact us with any questions via our contact information above. We look forward to serving you!

 

NEW PATIENT ADMISSION FORM

Complete and submit this form to register & request assistance service.

 

Phone: +1.818.698.8444 (Pacific Time Zone)

Fax: +1.818.698.8434

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